Afrandrasa: Afrandeh's Remote Support Tool for Customers

Afrandrasa, Afrandeh's remote support tool for customers, has been introduced. With Afrandrasa, the support person connects to the customer's computer from a browser (Chrome or Edge is recommended), sees its screen and, when needed, controls it with mouse and keyboard.

The customer runs the Windows desktop app, taps "Get code" to receive a session code and a PIN, and gives them to the support person. Every connection needs the customer's own approval; a message appears in their app and they can accept or decline.

Features

• View-only mode or control with mouse and keyboard
• Clipboard send and copy, and chat with the customer
• Switching to the next monitor and three picture-quality modes
• Optional unattended access, only with a password the customer sets

See the details on the Afrandrasa page, and read Remote Customer Support: What a Good Tool Should Offer to compare remote support tools.