Afrandeh After-Sales Service Software: From Serial Number to Closed Request
Serials, warranty, approval, capacity-based referral and billing
Serial and warranty lookup, service requests, approval, referral to a technician by real capacity, the technician response, goods and cost entry and closing with a handover checklist — in one place on the unified Afrandeh database.
What's actually in Afrandeh After-Sales
Only capabilities that exist in the product today — no inflated claims.
Start from the serial number
Search by serial number or item name and see the warranty status (active or inactive, with start and end dates), the customer and the serial status; attachments and referrals exist on the serial itself too.
Logging a service request
A title and description, a type (install, repair, replace, inspect, other), a priority (normal or urgent) and a service type from the company catalog with an estimated time; and copying an earlier request of the same serial to log a new one.
Approve or reject a request
Open requests in the "Review" queue are approved or rejected with a reason; until approved, a request cannot be referred.
Referral by technician capacity
When referring, you see today's free time, the time of each service for that technician and the capacity table for the coming week. Capacity is a guide, not a lock: the referrer can knowingly choose a technician whose capacity is full.
Technician response and billing
The technician records a description of the work; then services, goods (with serials), additions and deductions, warranty or non-warranty and the payment type (cash or non-cash) are entered with automatic totals.
Handover checklist and closing
If a handover checklist is defined, every item must be ticked before the request closes; the checklist is global and only a system admin manages it.
Linking a warehouse document
Link an existing document (such as a consumable-parts issue note) to the request, or pick one of the process stages enabled for after-sales and log a new document.
Three independent roles
Approver, referrer and service technician are three separate roles managed from menu access and technician definitions; a technician sees only their own referrals.
The path of a service request
After-sales alongside the rest of the Afrandeh modules
The service path connects to processes, the warehouse and the form builder.
Getting started & demo
Request a demo
Fill in the contact form or reach the Afrandeh team directly.
A short needs review
In a short session, we review your organization's warranty and after-sales routine.
Deployment
Cloud on our infrastructure, or self-hosted on your own server — both paths are supported.
after-sales service software — frequently asked questions
Where does every service request start?
Everything starts from a serial number: a sold unit with its own serial number, date and warranty status. One or more service requests can be logged for each serial.
How does referral to a technician work?
After a request is approved, the referrer picks a technician while seeing that technician's free time today and capacity table for the coming week. Capacity is only a guide and does not block the referral.
How are roles defined?
There are three independent roles: approver, referrer and service technician. Without them the page still opens, but the approve, reject, refer and close buttons stay disabled and a warning is shown.
Can costs and consumed parts be recorded?
Yes. In "Goods and cost entry", services, goods (with serials where serial stock exists) and additions and deductions are recorded, and the grand total and payable amount are calculated automatically; the payment type and tracking code are recorded separately.
How is a request closed?
With the handover checklist: if a checklist is defined, every item must be ticked; otherwise the request can be closed without ticks.
What do I do to see a demo?
Use the "Request a demo" button on this page and the Afrandeh team will get in touch.
See Afrandeh After-Sales on your own serials
Book a short session and we'll review your organization's warranty and after-sales routine.
Request a demoAfrandeh is a product of Fekrgostar Fanavar.
Learn about after-sales service at Fekrgostar
See also: AfranDanesh (Afrandeh's AI) — ask your organization's documents and knowledge in Persian.